Last updated: April 2026

IT Support for Businesses - 30-Minute Response Time

When IT stops working, your business stops too. An employee who cannot send email, a printer that refuses to print, a network that goes down - every minute of downtime costs money, productivity, and frustration. Datafolka offers dedicated IT support with a guaranteed 30-minute response time for businesses in Stavanger and the surrounding area. We solve problems quickly so you can focus on what you do best.

Dedicated IT Support for Your Business

Many businesses have experienced the frustration of calling a large IT company, being put on hold, having to explain the problem to a new person each time, and waiting days for a solution. At Datafolka, we do things differently. You get a dedicated point of contact who knows your business, your systems, and your history. When you call, you never have to start from scratch.

We are a small, experienced team with a broad IT background. That means the person you speak with can actually solve your problem - not just log a ticket that gets passed on. We are located at Kvitsoygate 30 in Stavanger and can be on-site quickly when a problem requires physical presence.

Our philosophy is simple: solve the problem as quickly as possible, and make sure it does not happen again. We do not just fix the symptom - we find and eliminate the root cause.

30-Minute Response Time - Guaranteed

When you contact us with an IT issue, we guarantee that you will hear back within 30 minutes during business hours. Not an automated confirmation - a response from a real person who has started working on your problem. For existing customers with a service agreement, this guarantee applies 24/7 for critical incidents.

What do we mean by response time? It means a technician has read your case, assessed the severity, and either started troubleshooting or contacted you to clarify details. Many problems are resolved during the first interaction - especially with remote help where we can connect directly to your machine.

Our response time is achievable because we limit the number of customers we take on. We would rather have fewer customers and deliver outstanding service than take on everyone and deliver mediocre service.

What We Help With

We help with all types of IT problems your business may encounter. Here are some of the most common issues we handle:

Email Problems

Email not arriving, Outlook crashing, calendar synchronisation issues, spam filters blocking legitimate emails, and setting up email on new devices. We resolve most issues remotely within minutes. See also our guide to common email problems.

Network Errors

Internet down, slow network, Wi-Fi problems, VPN not connecting, and connectivity issues between offices. We troubleshoot systematically and find the root cause - whether it is equipment, your ISP, or configuration. For tips on improving Wi-Fi, see our Wi-Fi guide.

Software Errors

Programs crashing, error messages, compatibility issues, failed installations, and updates that do not apply. We help with everything from Microsoft Office and Adobe to industry-specific software.

Printers and Peripherals

Printers not printing, scanner problems, monitor connections, and docking stations. Printer issues are surprisingly common and often frustrating. We resolve them quickly, either remotely or on-site. See our guide to printer problems.

Mobile Devices

Setting up business email on phones and tablets, mobile device security policies, and synchronisation problems. We help with both iOS and Android.

Slow PC

A slow computer kills productivity. We diagnose the cause - whether it is insufficient memory, a full hard drive, startup programs, or malware - and fix it. We can often breathe new life into an old PC with simple measures. See our guide to a slow PC.

Remote Help - Fast Resolution Without Waiting

Most IT problems can be resolved remotely. With your consent, we connect directly to your computer and troubleshoot in real time. You see everything we do on your screen, and we can explain as we go. The advantages of remote help are clear:

• Immediate help - no waiting for a technician to drive to your office
• Cost-effective - no call-out fees
• Works anywhere - we can help you whether you are in the office, at home, or travelling
• Secure - encrypted connection, and we only connect with your explicit consent

We use TeamViewer and AnyDesk for remote help, both with end-to-end encryption. All you need to do is start the program and give us the ID number - we handle the rest.

On-Site Support in the Stavanger Region

Some problems require physical presence: network equipment that needs replacing, servers requiring maintenance, new workstations to set up, or complex faults that require inspection of the hardware. We offer on-site support throughout the Stavanger region, including Sandnes, Sola, Randaberg, and the surrounding area.

With our office at Kvitsoygate 30, we are centrally located and can reach most businesses in Stavanger within 30-45 minutes. For planned tasks such as server maintenance or new machine setups, we schedule a time that suits you so that operations are disrupted as little as possible.

Proactive Maintenance - Prevent Problems Before They Occur

The best IT support is the kind you never need to use. That is why we offer proactive maintenance that prevents problems instead of fixing them after the fact. This dramatically reduces the number of support requests and results in more stable, faster, and more secure systems.

Proactive maintenance includes:

• Regular checks of disk space, memory, and system resources
• Cleanup of temporary files and unnecessary programs
• Review of event logs for warning signs
• Verification that backups are running and can be restored
• Testing of network performance and stability
• Review of security status

System Monitoring and Alerts

We set up automatic monitoring of your business's critical systems. That means we detect and resolve many problems before you even notice them. Monitoring covers:

• Uptime - we receive an immediate alert if servers, websites, or services go down
• Disk space - automatic alert before drives become full (one of the most common causes of downtime)
• Backup status - we verify that backups are running as scheduled
• Security alerts - notifications about failed login attempts, unusual activity, or known threats
• Certificates - alert before SSL/TLS certificates expire, so your website does not suddenly display security warnings

Updates and Patch Management

Operating system and software updates are critical for security and stability, but many businesses postpone them out of fear that something will stop working. We manage updates systematically:

• Critical security updates are installed quickly after testing
• Feature updates are planned and tested before rollout
• We take a backup before major updates so we can roll back if problems arise
• Windows updates are scheduled outside business hours to avoid disruptions
• We keep track of all software versions and licences

User Training and Courses

Many support requests could be avoided with a little training. We offer courses and training tailored to your business:

• Microsoft 365 - effective use of Teams, Outlook, SharePoint, and OneDrive
• IT security - recognising phishing, using strong passwords, handling sensitive information. See our guide to password security.
• Windows tips - keyboard shortcuts, file management, and productivity tools. See our Windows 11 guide.
• New employees - training on the company's IT systems and procedures as part of onboarding

Courses are held at your premises, at ours, or online. We tailor the content to the actual challenges you face, not a generic curriculum. Read more about training on our consulting page.

Support for Home Office and Hybrid Work

Hybrid work is the new normal for many businesses. It places new demands on IT support: employees need help whether they are in the office, at home, or travelling. We support hybrid work with:

• Remote help that works no matter where the employee is located
• VPN setup for secure access to company systems from home
• Security policies for home office machines
• Setup and configuration of home office equipment (monitors, keyboards, headsets)
• Assistance with video meetings and collaboration tools

We ensure that employees working from home have the same security level and productivity tools as those in the office. For more on VPN, see our VPN guide.

Dedicated Point of Contact

Nothing is more frustrating than having to explain your entire IT setup from scratch every time you call support. At Datafolka, you get a dedicated point of contact who knows your business, your network, your users, and the history of previous incidents.

Your contact person maintains an up-to-date overview of all IT equipment, licences, passwords (stored securely), and configurations in your business. This means troubleshooting is faster, and we can make proactive recommendations based on knowledge of your specific situation.

SLA Levels

We offer three service levels (SLA) so you can choose the one that best suits your business:

Basic

Support during business hours (08:00-16:00, Monday-Friday). 30-minute response time. Remote and on-site support. Monthly system review. Dedicated point of contact. Perfect for businesses with 1-10 employees who primarily need help with everyday IT challenges.

Professional

Extended support hours (07:00-20:00, Monday-Friday, plus weekends by arrangement). 30-minute response time. Everything in Basic, plus proactive maintenance, monitoring, patch management, and quarterly security review. Suited for businesses with 10-50 employees who depend on stable IT systems.

Enterprise

24/7 support with a 15-minute response time for critical incidents. Everything in Professional, plus 24/7 monitoring, prioritised fault resolution, incident reporting, and an annual IT strategy review. For businesses where IT downtime has serious consequences and who need the highest level of assurance. See also our IT security page for information on security monitoring.

Pricing

We offer transparent and predictable pricing. No surprises on your invoice:

Fixed Monthly Price

A fixed price per user per month that covers unlimited support. You know exactly what IT support costs, regardless of how many requests you have. Price from NOK 490/user/month for Basic SLA. Professional from NOK 790/user/month. Enterprise: price on request.

Per Incident

For businesses that prefer to pay for actual time used. Remote help from NOK 490 per incident, on-site from NOK 990 per incident. Suitable for businesses with infrequent support needs that do not want a fixed subscription.

One-Off Services

New PC setup, network installation, server migration, and other defined tasks. A fixed price is agreed in advance so you know exactly what you are paying.

Useful Self-Help Guides

While waiting for a response from us, or for simpler problems you want to try solving yourself, we have created a range of detailed guides:

• Slow PC - how to fix it
• Common email problems and solutions
• Printer problems - step-by-step troubleshooting
• Slow Wi-Fi - how to improve your network
• Remove viruses and malware from your PC
• Complete backup guide
• Recognising phishing and scams
• Windows 11 tips and tricks